Refund and Returns Policy

Returns and exchanges

Please contact us promptly if an item arrives damaged, defective or different from the confirmed order. Keep the product, packaging and purchase evidence available for review.

Eligibility, return window, delivery costs and refund method must be confirmed by the store before sending an item back. Customised, used or physically damaged products may not qualify.

Important: The store owner must replace this draft with the final business policy before launch.